Transform your business technology infrastructure with our industry-leading IT AMC services. As the UAE's most trusted IT Annual maintenance company, we deliver comprehensive technology support that keeps your systems running flawlessly while you focus on growing your business. Our proven track record of serving businesses across Dubai and Abu Dhabi demonstrates our commitment to excellence in IT AMC Solutions.
Scope of IT AMC
IT AMC Services provide complete technology support across all business systems, ensuring optimal performance and security for your organization.
Preventive Maintenance
Scheduled updates, firmware, capacity checks, certificate expiry, and system health reviews.
Helpdesk & Onsite
Ticketing with SLAs, remote support, and scheduled onsite visits for clinics and hospitals.
Network & Security
Fortinet firewall/VPN/SD-WAN, Wi-Fi/VLANs, secure remote access, and segmentation.
Identity & Email
Microsoft 365/Azure AD hardening, MFA/Conditional Access, SPF/DKIM/DMARC.
Endpoint Protection
EDR rollout and monitoring, USB control, app allow-listing, and rapid containment.
Backups & DR
3-2-1 strategy, immutable options, quarterly restore tests, and DR runbooks.
ADHICS v2 Alignment
Policies, risk register, access reviews, logging, and audit evidence packs.
Asset & Lifecycle
CMDB/asset inventory, onboarding/offboarding, and warranty/license renewals.
Vulnerability Mgmt
Continuous scanning, prioritized remediation, patch SLAs, and executive risk views.
SLA & KPIs
We adjust these depending on your facility size and critical systems:
How We Work
Pure RCM follows a structured, outcome driven approach designed to reduce risks and continuously improve your IT support system and security.
Environment review and risk assessment
Incidents and implement quick solutions
Security policies, EDR, and backups
Deliver SLA support & proactive monitoring
Track KPIs and compliance metrics
AMC Packages
Choose the level of coverage; we’ll tailor scope and SLAs to your sites and endpoints.
Essentials
- Helpdesk (9×5) + ticketing
- Patch mgmt & monthly health report
- M365/email security setup
- Asset inventory & onboarding/offboarding
Professional
- Onsite visits (monthly), 24/7 monitoring
- EDR + vulnerability management
- Backups & DR runbooks (quarterly tests)
- Network/Firewall maintenance
Enterprise
- Advanced Fortinet (SD-WAN, ZTNA) & SIEM
- ADHICS v2 program & audit support
- Cloud/HA design & DR drills
- Dedicated TAM & exec dashboards
FAQ
What does IT AMC stand for?
IT AMC stands for Information Technology Annual Maintenance Contract, providing comprehensive IT Annual maintenance services for businesses nationwide.
What does an IT AMC do?
IT AMC ensures regular maintenance, troubleshooting, security updates, and prompt IT support to minimize downtime and optimize systems.
What does the IT annual maintenance contract include?
IT AMC includes preventive maintenance,24/7 support,securitypatche,hardware/software management, backup, emergency repairs, and SLAs.
How much do IT AMC services typically cost in Dubai?
IT AMC Dubai services typically cost AED 500-5000 monthly, depending on infrastructure size and IT AMC Services requirements included.
Are your IT AMC services in Dubai suitable for small businesses as well?
Yes, our IT AMC in Dubai offers scalable packages perfect for small businesses, providing affordable IT Support AMC solutions.
What is an IT annual maintenance contract in Dubai?
An IT annual maintenance contract provides comprehensive yearly IT support services, ensuring optimal system performance and security for businesses seeking reliable IT AMC in Dubai.
Can you customize IT AMC packages for specific industries?
Absolutely, we customize IT AMC Services for healthcare, finance, manufacturing sectors, ensuring industry-specific IT Annual maintenance company compliance requirements.
Ready to stabilize and secure your IT?
Tell us your sites, endpoints, and priorities—we’ll send a tailored AMC scope and SLA.